We use Australia Post for all our shipping. All our international orders also are sent via Australia Post. Australia Post will use other courier and postal services as they wish. This is of no control to us.
We try very hard to have the items on our web site made and ready to dispatch and send. However some items may be pre-order or order in advance. If this is the case it will be mentioned in the description of the item. Usually in capital letters on the first line of the description. If you order an item that is pre-order or back ordered or similar your other items will be held until that item is ready. Your whole order will be sent as one
Usually all our orders go into the mail the next business day from when we receive your order. Sometimes it may take 2-3 days however these occurrences are rare.
International customers take on the responsibility for any customs related charges associated with good arriving in their country.
Please make sure your details are correct at checkout, The address and email you provide are used for the dispatch of your order.
If we can, we will help to locate any missing orders however we are not responsible for any postal or courier services actions. Once your parcel leaves us we have no control.
You can contact us if you would like any further assistance or information: